Shipping Policy
Our Shipping Department is closed on the weekends (Saturday & Sunday) and on all Federal Holidays. Any orders placed during the weekend or on a Federal Holiday will be processed for shipping within the next 2 business days. All orders are verified and processed for shipping within 2 business days of receiving payment. Orders will be shipped within 2 business days after being cleared and processed for shipping. Limited circumstances may also delay dispatch time (i.e. combined orders, order verification, high volume, etc.). A confirmation email will be sent when item is processed for shipping, and another when the items is shipped and will include shipping information.
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Note: Some items cannot be shipped (i.e. Zippo fuel, Pepper Sprays, certain knives, etc.) and we reserve the right to modify your shipping selection if necessary.
We offer free shipping on single orders totaling either $300 or $600 (excluding tax), and weighing less than 10-pounds. The free shipping method is limited by method of shipping selected at checkout.
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Orders are shipped within the USA to the the lower 48 States (does not include Alaska, Hawaii, or USA territories ) either (If you prefer FedEx please contact us prior to ordering. ) Shipping methods and costs may change without notice after ordering, if so, customer will be notified of changes and options available. Our shipping methods will vary on availability; we reserve the right to select which shipping method is used. Shipping carriers include, but not limited to the following:
- Freight Flat rate (when available) up to 50-pounds - if order exceeds the 50-pound limit, the delivery cost is higher.
- USPS - Priority Express Mail or Priority Mail
- UPS - Ground, 3 day Select, 2-Day Air (non-weekend delivery), 2-Day Air (weekend delivery), UPS Next-Day Air Saver
Vitruvian Defensive Solutions, LLC is not responsible for not delivered, damaged, misplaced, delayed or lost packages. Customer accepts responsibility for packages shipped. Insurance is highly recommended and can be provided for additional cost. Contact us if you wish to add insurance to your shipment.
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NOTE - The Coronavirus has severely impacted all shipping manufactures; no guarantee of service delivery date or time is being made at this time by either Freight, USPS, UPS, or FedEx. USPS has added between 2 to 4 days on their Priority Mail and Priority Express Mail service. However, shipping services strive to meet the guaranteed delivery times.